Frequently Asked Questions
How can I shop Nigel Cabourn products?
Nigel Cabourn customers can now shop on the cabourn.jp Online Store using WorldShopping, a trusted service enabling international customers to shop from popular Japanese online shops.
Cabourn.com is now the home for brand stories, news, and updates.
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Please note that unfortunately at this time the NC Japan online store are unable to accept WorldShopping orders from the following countries:
- South Korea
- Italy
- Belgium
View Nigel Cabourn worldwide stockists HERE
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Product exclusions may apply for your country. If the item you wish to purchase is not available in your country, please check directly with local stockists for availability.
View Nigel Cabourn worldwide stockists HERE
How does WorldShopping work?
1. Order & Proxy Purchase
Request the purchase of items from the cabourn.jp online store using the WorldShopping cart. Upon receiving your order, WorldShopping will purchase your ordered items on your behalf. You must pay for your order, plus the purchasing agent fee.
2. Order Arrival & Confirmation
Your order will be shipped to the WorldShopping warehouse. Upon arrival, the
items will be unpacked, checked according to the order information, and repackaged for international shipment.
3. Preparations Complete Email Notification
The international shipping charges will be determined after the packing process is complete (on average 1 to 3 business days from receipt of order). You will then receive an email detailing the international shipping and handling fees, along with the payment method.
4. International Shipping Payment & Shipment
Follow the payment instructions in the email to process the payment. Your order will be shipped once this payment is complete (within 2 business days after payment).
5. Delivery
Your package will be delivered to your requested address. You may need to pay import charges (duties, customs tariffs and VAT) set by your destination country.
For further information on the WorldShopping process, please see HERE or watch a short video HERE.
Which payment methods do WorldShopping accept?
WorldShopping accepts the following payment methods:
・Credit Card (VISA, Master, American
Express, JCB)
・PayPal
・Alipay
・Amazon Pay (* Only for some compatible
online shops)
・Debit Card ( China UnionPay etc.)
・GCash
・Touch N Go
・Alipay HK
・DANA
・TrueMoney
・AFTEE(only Taiwan)
・WeChatPay
・NaverPay
What is the payment process with WorldShopping?
Placing an order with WorldShopping requires two payments.
When you place your order with WorldShopping, the first payment includes the price of your item(s) including Japanese consumption tax, domestic shipping fee, and the purchasing agency fee.
The second payment is due once the WorldShopping warehouse has received your order and international shipping is set. This second payment is made up of the International shipping fee (including any fuel surcharges), International shipping handling fee, and International delivery insurance premium fee.
You may need to pay import charges (duties, customs tariffs and VAT) set by your destination country. This would be paid directly to your local customs service/delivery company and would be charged once your order reaches its destination. For UK customers, find more information about taxes and duties HERE.
For further information on the payment process please see the WorldShopping Help Center article HERE.
Is it possible to cancel, exchange or return my order once placed?
Once the order is confirmed, WorldShopping cannot cancel, exchange or refund any orders. Please make sure to check the order details before placing your order.
For further information regarding cancellations, exchanges and returns please see the WorldShopping Help Center articles HERE.
How much will international shipping cost?
For an estimation of how much international shipping may cost, please consult the WorldShopping International Shipping Calculator HERE.