Returns Terms and Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
For exchanges: If possible, we will reserve the item(s) you request for exchange and send this order out to you upon receipt of your returned goods (as long as they meet our returned goods requirements).
You will be refunded the full amount you paid for the item(s) (excluding shipping costs and any customs duties and taxes paid).
Unfortunately it is not possible for us to process exchanges for non-UK customers.
How to request a return / exchange
If you wish to return or (UK only - exchange items) you have purchased, please visit our returns portal, enter your order number and email address and complete the request. You will then receive an email informing you that we have received your return/exchange request and give you details of how to return your item(s)
If you require assistance, our customer service email address is firstname.lastname@example.org
Ensure your return is well packaged, and meets all the conditions outlined above.
We strongly advise you use a trackable postal service or courier.
Our returns address is:
9 Williams Way
Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the UK.
We stand by the quality and craftsmanship of our designs and will be happy to assess any item that is deemed faulty if purchased directly from Nigel Cabourn online within the past 24 months. In the case of faulty goods we will refund the full amount paid by you (including shipping costs) and for customers outside the UK, we will reimburse the reasonable cost incurred by you for returning the product so a receipt or proof of postage will be necessary. Please get in touch with us at email@example.com before sending the goods back to us.
If we notice an unusual pattern of returns activity (for example, ordering and returning much more than normal), we may have to cancel any orders you make.